Customer Care

  • Contact us
  • Order information
  • Shipping information
  • Exchanges and returns
  • Secure Payments
  • Faqs
  • Terms of use
  • Privacy policy
We are always here to help you! Give us an email or call us and we will be glad to assist you as much as we can.

Email: info@quantumcourage.com

Phone : +49 8821 948401
(Monday to Friday, 10:00 am to 7pm CET)
How to order?
  • Use the shop links in the menu to help you find what you are looking for.
  • Once you have found the item you wish to purchase, select your size and click on the “ADD TO BASKET” button.
  • Review the items in your shopping bag by clicking the “BASKET” link at the top of the page. You can use the “remove” link to delete items from your shopping bag.
  • Click on “CHECKOUT” to complete your order.
Order tracking

Once your order has been shipped, you will receive a shipment notification email containing the tracking information.

You can also check it by visiting the Order Status page or by logging into the my account section and to view the order history page.

International order

Currently, we only ship within the European Union, including the British Isles. We hope to offer worldwide shipping in the future. To stay ahead of any updates, we encourage you to subscribe to our email newsletter.

Your account

Register for an account and enjoy the following benefits:

Forget your password?
Go to Forgot Your Password page to receive instructions on how to reset your password.
Shipping to Europe

We offer free shipping and deliver to all countries throughout the European Union, including the British Isles. All products are delivered through our exclusive logistics partner, DHL.

The shipping fee insures the product against theft and damage while in transit. This insurance is valid until the point that the product is delivered to you. Please be aware that we cannot ship to post boxes.

When you place your order with Quantum Courage, you will receive a confirmation, along with a DHL tracking number to the email that you provided during the ordering process.

Delivery Times
Despite high demand, we are committed to providing you with the fastest, simplest, and best quality service possible. Thus, you can expect your order to be processed and shipped within 1-2 business days. In case we are out of stock, you will be notified before you place your order.
Shipping outside of Europe
We regret to inform you that we unfortunately do not ship to any countries outside of the European Union, including the British Isles at this time. This may very well change in the future.
Returns

We truly believe that a happy clientele is the lifeblood of our business. We will gladly exchange a product for you within 14 days of receipt, free of charge. However, these items must be nonfaulty, in their original condition, not worn, altered, or washed; and be returned as they were delivered, in one mailing.

Please note, we can only exchange an item for the same article in a different size. If you have any doubts, we would be happy to hear from you at customercare@quantumcourage.com. We will dispatch your new article as soon as we have received the one you wish to return. Once again, for any doubts or questions, please feel free to reach out to us at customercare@quantumcourage.com

Exchanges
We are sad to tell you but we do not accept exchanges for other products. We will be glad to exchange your product for the same one in a different size! Please read the returns section. Thank you!
Refunds
Unfortunately we do not do refunds at this time. We will be glad to exchange your product! Please read the returns section. Thank you!
Returning your purchase
When you receive your package, you will also receive a “returns” document with instructions on how to return your product you will have to fill out. You will have to send the product in one mailing in its original condition from your local post office.

Since Quantum Courage is a company based in Germany, all payments and refunds are invoiced in Euro (EUR).

At Quantum Courage, we care about the security of your information. We have partnered with the world’s leading secure payment gateway service, PayPal, in order to give you the simplest and safest payment option. If you do not wish to pay using your PayPal account, the PayPal site also allows you the option to continue as a guest, and pay with your credit card. You can use almost all major credit cards.

Do I have to create an account to order?

You can shop without an account. But it will be easier for you to review your order and make a new order in the future if you create an account. Plus you will enjoy the following benefits:

  • Track your orders and review past purchases
  • Create a return for your order directly from your account
  • Save your address and payment details for quicker check out
  • Manage your account details, address book and email preferences
Is my personal information private?

Absolutely! We take data protection seriously. Your information is perfectly safe with us. For more information please read our Privacy Policy.

How long does it usually take to receive my order?

Once your product is shipped, it usually takes 1 business day in Germany.

2-3 business days to the rest of the European Union.

How much will shipping cost?
We offer free shipping for all of our products shipped within the European Union, including the British Isles.
What is your return policy?

We are happy to accept returns for merchandise that has not been worn, washed, or altered, with tags still attached and in the original packaging within 14 days of purchase. Pack item(s) securely in the original product packaging. Please include all paperwork filled that is placed in the package. Complete the return reason questionnaire and include it in the return package.

Can I place an order if I live outside the European Union?

At this time, we unfortunately only ship to the European Union, including the British Isles.

If this doesn’t include you, be patient we are currently working on a solution.

What payment methods does Quantum Courage accept?

We accept Visa, MasterCard credit and debit cards as well as PayPal. All payments are processed through a secured checkout. To ensure that you do not experience any delays to your order, please ensure all your details are entered correctly.

What payment methods does Quantum Courage accept?
We accept Visa, MasterCard credit and debit cards as well as PayPal. All payments are processed through a secured checkout. To ensure that you do not experience any delays to your order, please ensure all your details are entered correctly.
When is my account charged for my purchase?
Once your ordered product leaves our storage facilities at DHL.
How do I check the status of my order?
You can verify your order status at any time by simply logging in to your account.

Scope of Application

  • For the business relationship between Quantum Courage GmbH & Co. KG, Gsteigstr. 16, 82467 Garmisch-Partenkirchen, Germany (hereinafter "Quantum Courage") and the customer (hereinafter "Customer") which is based on orders submitted via our online shop www.quantumcourage.com (hereinafter "quantumcourage.com") the following general terms and conditions shall exclusively apply in their respective version applicable at the time of the order. Deviating terms and conditions of the Customer shall not be recognised unless Quantum Courage expressly consents to their validity in writing.
  • The product range is both aimed at consumers as well as to entrepreneurs, however, in each case solely to ultimate consumers (“Endabnehmer”). For the purposes of these General Terms and Conditions, (i) a consumer is any natural person who concludes the contract for a purpose that is outside his trade, business or profession (Sec. 13 of the German Civil Code (Bürgerliches Gesetzbuch, BGB) and (ii) an "entrepreneur" is any natural or legal person or a partnership with legal personality who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession (Sec. 14 para. 1 BGB).
  • The contracts with the Customer shall be concluded exclusively in German or English, depending on whether the Customer submits its order via the German or English website of quantumcourage.com. If the Customer's order is submitted via our German website, exclusively the German version of these General Terms and Conditions shall apply. If the Customer's order is submitted via our English website, exclusively the English version of these General Terms and Conditions shall apply.

Conclusion of Contract

  • Our offers which the Customer can access via quantumcourage.com are non-binding. We reserve the right to remove and/or replace products from our product range, to change prices and other terms and to modify product specifications.
  • Images displayed on the screen are only visual approaches and may in some cases be different (colour, structure, effects) due to technical factors (e.g. screen calibration). We reserve the right to technically or otherwise change individual goods to the extent such changes do not materially impair the quality of the products and are reasonable acceptable to the Customer.
  • The Customer may choose from Quantum Courage's product range, in particular T-shirts, and collect them via the "Add to shopping bag" button in the so-called shopping bag. Via the "Submit binding order" button the Customer submits a binding offer to purchase the goods collected in the shopping bag. Before submitting the order, the Customer may change and view the data at any time. The offer may, however, only be submitted and sent if the Customer accepts these General Terms and Conditions by clicking on the "Accept General Terms and Conditions" button, which are then incorporated to the Customer’s offer.
  • The Customer subsequently receives an automatic confirmation of receipt by email, which summarizes again the Customer's order and which may be printed out by the Customer via the "Print" button. The automatic confirmation of receipt only documents that the Customer's order has been received by Quantum Courage, but does not constitute an acceptance of the offer. The contract is only concluded when Quantum Courage has declared acceptance of the offer via a separate email (order confirmation) or when the products are dispatched.
  • Shipment to orderers based outside the European Union is only possible upon request.

Shipment, Availability of Goods

  • If a product the Customer has chosen is not available at the time of his order, Quantum Courage shall immediately notify the Customer of such circumstance in the order confirmation. If the product is permanently unavailable, Quantum Courage shall not declare acceptance. In such case, a contract is not concluded.
  • If a product the Customer has ordered is only temporarily unavailable, Quantum Courage shall also immediately notify the Customer of such circumstance in the order confirmation. In the event of a delay in delivery of more than two weeks the Customer has the right to withdraw from the contract. Furthermore, in such event Quantum Courage is also entitled to dissolve the contract. Payments already effected by the Customer shall immediately be refunded.
  • Quantum Courage shall deliver the goods to the Customer at the latest by the delivery date (date on which we hand over the goods to the shipping company) as indicated on the respective order page when the Customer places the order; any such date is only approximate and may therefore be exceeded by up to two working days.

Retention of Title

The delivered goods remain Quantum Courage's property until these are paid in full.

Prices and Shipping Costs

  • All prices indicated at quantumcourage.com are to be understood inclusive the respectively valid statutory VAT.
  • Unless expressly stated otherwise, all prices are net of shipping costs (e.g. freight, postage), packaging and insurance. For the shipment of goods both within Germany and abroad additional delivery and shipping costs may be charged. The shipping costs, the amount of which is based on the details made in the specific offer, shall be borne by the Customer from Quantum Courage's place of business. Unless expressly agreed otherwise with the Customer, the form and way of shipping shall be effected at Quantum Courage's option.
  • The entrepreneurs risk of accidental loss or accidental deterioration of the sold item passes over upon respective handover to him or a person authorised to receive the shipment; in the event of sale by delivery upon the delivery of the goods to a suitable transport person.
  • For consumers the risk of accidental loss and accidental deterioration of the sold item shall pass to the consumer when the goods are handed over.
  • In case of revocation, the Customer shall bear the regular costs for the return of the shipment if the delivered goods are in conformity with those ordered and if the price of the item to be returned does not exceed an amount of EUR 40.00 or if the Customer in case of a higher price of the item has not yet effected payment at the time of the revocation or a contractually agreed partial payment. Furthermore, Quantum Courage shall bear the costs for returning the shipment.

Terms of Payment

  • Payment shall be effected via PayPal.
    The Customer shall pay the invoice amount via the online provider PayPal. The Customer must be registered there and/or register beforehand. As soon as the access details have been authorised the Customer may confirm the transfer to us. Further information will be provided to the Customer as part of the ordering process.
  • The payment of the purchase price shall be immediately due with the conclusion of contract. If a payment date has been agreed upon, the Customer shall already be in default when he fails to meet the deadline. In this event the Customer shall pay to Quantum Courage default interest in the amount of 5 percentage points over the basic interest rate.
  • The obligation of the Customer to pay default interest shall not exclude Quantum Courage's right to claim further damages caused by default.
  • The Customer may only offset counterclaims that are undisputed, or have been established in a legally final and binding way or have been acknowledged by us. The Customer's right of retention shall only apply for counterclaims resulting from the same contractual relationship.

Warranty

  • Quantum Courage is liable for material defects pursuant to the relevant statutory provisions, in particular, Secs. 434 et seqq. BGB. The warranty period for claims of entrepreneurs arising out of or in connection with the products delivered by Quantum Courage amounts to 12 months.
  • Quantum Courage does not provide any additional guarantee unless this has been expressly agreed upon in the order confirmation of the respective item.

Liability

  • Claims of the Customer for damages shall be excluded. This shall not apply to claims of the Customer for damages resulting from injury to life, body or health or resulting from an infringement of material contractual obligations as well as claims for other damages resulting from the violation of an obligation caused by intent or gross negligence of Quantum Courage, its legal representatives or vicarious agents. Material contractual obligations are such obligations whose performance is necessary to achieve the objective of the contract.
  • In case a material contractual obligation is violated, Quantum Courage shall be liable only for any foreseeable damage that might typically occur under the contract if it was caused by simple negligence, unless the Customer claims damages arising out of injury to life, body or health.
  • The restrictions of subsections 1 and 2 shall also apply in favour of the legal representatives and vicarious agents of Quantum Courage if claims are asserted directly against them.
  • The provisions of the German Product Liability Act (Produkthaftungsgesetz, ProdHaftG) shall remain unaffected.

Revocation instruction

Right of revocation

You may revoke your declaration to conclude a contract in written form (e.g. letter, fax, email) within 14 days without stating a reason for such revocation or - if you receive the item prior to the expiry of this period - by returning the item. The period begins upon receipt of this instruction in written form, however not before receipt of the goods by the receiver (in case of recurring delivery of the same type of goods, not before receiving the first partial delivery) and not before we have fulfilled our information duties pursuant to Article 246 Sec. 2 in conjunction with Sec. 1 para. 1 and 2 of the Introductory Act of the German Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuch, EGBGB) as well as our duties pursuant to Sec. 312g para.1 sent.1 German Civil Code (Bürgerliches Gesetzbuch, BGB) in conjunction with Article 246 Sec. 3 EGBGB. The revocation period is observed by sending the statement of revocation or dispatching the item in due time. The statement of revocation shall be directed to the following address:

Quantum Courage GmbH & Co. KG,
Gsteigstr. 16,
82467 Garmisch-Partenkirchen
info@quantumcourage.com

CONSEQUENCES OF REVOCATION

In the event of an effective revocation, the services received by either party shall be returned and any derived benefits (e.g. interest) shall be refunded. Should you be unable to totally or partially return or hand out the services received or emoluments (e.g. advantages of use), or only in a deteriorated condition, you are obliged, as the case may be, to compensate us for its value. For the deterioration of the goods and the emoluments taken compensation for lost value is only owed if the emoluments and the deterioration result from a handling of the goods that exceeds an examination of the features and the functions of the good. Examination of the features and the functions of the good means the testing and putting the good to its intended use as for instance it is possible and common in a retail store. Items that can be shipped by parcel are to be returned on our risk. You are obliged to bear the regular costs of the return shipment, if the product delivered corresponds to the product ordered, and if the price of the product to be sent back does not exceed an amount of 40 EUR or if, where the price is higher, you have at the date of the cancellation not yet rendered consideration or paid a contractually agreed instalment. Otherwise, the return shipment will be free for you. Items that cannot be shipped by parcel will be collected. Obligations to refund payments have to be fulfilled within 30 days. The time-limit for your payment will start upon submission of your notice of cancellation or the return of the goods, and on our part, upon reception.

End of the revocation instruction

Data processing

  • Quantum Courage collects data from the Customer as part of the performance of contracts. In doing so, Quantum Courage observes, in particular, the provisions of the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and the Telemedia Act (Telemediengesetz, TMG). Without the Customer's consent, Quantum Courage shall only collect, process or use the Customer's inventory and usage data to the extent this is legally admissible. Further information on the nature and scope of the processing and use of personal data can be found in our privacy policy at www.quantumcourage.com/datenschutzerklärung.
  • Without the Customer's consent, Quantum Courage shall not use the Customer's data for purposes of advertising, market or opinion research.
  • The Customer has the possibility to view, amend or delete any data that has been stored by it at any time via the "My Data" button in its profile. With respect to the Customer's consents and further information on the collection, processing and use of data, reference is made to the privacy policy which is accessible in printable form on Quantum Courage's website via the "Data Protection" button at any time.

Final provisions

  • Any contracts entered into between Quantum Courage and the Customer shall be governed by the laws of the Federal Republic of Germany under exclusion of the UN Convention on the International Sale of Goods (CISG).
  • If the Costumer operates a commercial business ("Kaufmann" within the meaning of Sec. 1 (1) of the German Commercial Code (Handelsgesetzbuch, HGB)) or if the Customer is a legal entity under public law or a special fund organised under public law, the courts at the registered office of Quantum Courage shall have jurisdiction in respect of all disputes arising out of or in connection with a contractual relationship between the Customer and Quantum Courage.
  • If individual provisions of these General Terms and Conditions prove to be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a statutory provision, to the extent such exists. However, if this constitutes an unreasonable hardship for one contractual party, the contract as a whole shall become invalid.

Last updated: January 2013

Quantum Courage GmbH & Co. KG, Gsteigstr. 16, 82467 Garmisch-Patenkirchen, Germany (hereinafter referred to as "Quantum Courage"), is provider of the website www.quantumcourage.com. The protection of your personal data is important to us. With this Privacy Policy we would like to inform you about the nature and extent of the personal data we collect as well as about the purposes for which this data is collected and used.

Collection and use of your personal data

Basically, you can visit www.quantumcourage.com without informing us about who you are. However, some data is collected automatically as e.g. which areas of www.quantumcourage.com you visit and how you interact with www.quantumcourage.com. This includes information resulting from the interaction with the website, services, contents or advertisements, including information about your computer and internet access, navigation data, statistics on page impressions, shortened IP address and weblog information. This data is exclusively evaluated to improve our offer and does not permit any conclusions to be drawn about your person.

We collect personal data if you voluntarily provide us with such data when creating a customer account or placing an order, e.g. by completing a respective form. Any data you enter into the form, such as your name, address, email address, purchase history and payment information, will be stored and used by us without your express consent only for the purpose of rendering our services and fulfilling or performing a contract concluded with you, as the case may be. If your data is no longer needed, such as for issuing invoices, it will be either deleted or blocked and deleted after expiry of the period in which it is obligatory to preserve records pursuant to tax and commercial law.

If you subscribed to our newsletter with your email address, your email address will be used for our own advertising purposes until you unsubscribe from the newsletter. You may unsubscribe at any time (see under marketing).

Furthermore, we may use your personal data in order to:

  • solve problems and settle disputes;
  • guarantee the security of member accounts;
  • prevent, reveal or investigate possibly forbidden or illegal activities and to enforce our General Terms and Conditions.

Cookies

In order to improve the appearance of our website and to allow the use of certain functions, we use so-called cookies. Cookies are small text files that are stored on your computer. Session cookies are automatically deleted when closing the browser. If permanent cookies are set, it is possible to identify your computer on your next visit to the website and they provide support, for example, when you enter your user name. You may of course deny the installation of cookies at any time by setting your browser accordingly, if your browser allows this; however, please note that in this case you may not be able to use all the functions of this website to their full extent.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", i.e. text files stored on your computer which help analyse how you use the website. The information provided by the cookie about your use of this website (including your IP address) is transmitted to and stored on a Google server in the United States.

Google will use this data to evaluate your use of the website, compile reports about website activities for the website operators and provide other services associated with the use of the website and the Internet. Google may also transmit this information to third parties if required by law or if third parties process this data on behalf of Google. Google will in no case relate your IP address to any other data held by Google.

You may prevent the installation of cookies by setting your browser software accordingly, however, please note that in this case you may not be able to use all the functions of this website to their full extent. By using this website you agree to the processing of the data Google collected about you in the way described above and for the purpose defined above. You may object to the collection and storage of data at any time with future effect. You will find our contact address for any such objection below or in the imprint. Alternatively, you can download and install the Google Analytics Opt-out Browser Add-on (http://tools.google.com/dlpage/gaoptout?hl=de), if available for your browser.

We point out that this website uses Google Analytics with the "_anonymizeIp()" add-on and that IP addresses are thus only processed in shortened form in order to exclude direct identification.

Disclosure of Personal Data

If we commission a forwarding agency with the delivery of the goods you ordered, we will disclose your data to this company to the extent necessary for the delivery of the goods ordered. For the processing of payments, your payment information will be forwarded to the bank which is charged with the settlement of payments.

Security

Our website and the other systems are secured by technical and organisational measures against the destruction, loss, access, modification or circulation of your data by unauthorised persons. However, despite regular controls, it is not possible to protect your data entirely against any and all risks. Please be advised that the transmission of data via the Internet (e.g. in email communications) may not be completely secure. It is not possible to completely protect data from third-party access.

Additional information

You may request free of charge and at any time information on the data we have stored with regard to your person. If you have any questions regarding the collection, processing or use of your personal data, or for requests concerning information on or the correction, blocking or deletion of your personal data, as well as for the revocation of consent granted, please contact:

Quantum Courage GmbH & Co. KG,
Gsteigstr. 16
82467 Garmisch-Partenkirchen
Email: info@quantumcourage.com