Unfortunately we are unable to ship to Ukraine at the moment. This is because our shipping partners DPD, DHL and UPS have suspended all shipments there.

As a direct response to this crisis, Quantum Courage has decided to join our industry’s sanction in pausing all shipments to Russia and Belarus for the time being. As much as we want to serve our communities there as usual, we feel the need to take this direct action to express our disapproval of the war.

Quantum Courage stands against war in any form and condemns the decision to invade Ukraine. Our thoughts and actions taken are in favor of those affected. 

Quantum Courage accepts payments through most major credit cards and payment providers, including PayPal.

If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note, we’re unable to cancel an order once it has left our warehouse.

We're unable to offer price adjustments or price matching on items purchased at full price, that later go on sale.

We ship to Europe from our warehouse in The Netherlands.See all shipping times and costs below.

DPD Standard Home delivery: 2-4 business days. VAT is included in in all product prices.

All returns have to be shipped back to us or returned in store within 14 days of delivery. This applies for full-priced and sale pieces. All pieces must be returned in their original condition, with all tags attached. Worn pieces will not be accepted for return. Shoes must be tried on a carpet surface until you have decided to keep them, and returned with the shoe box included. When shipping your return, make sure the parcel is securely sealed, to avoid any damage. Returns must be sent back using our complimentary pre-paid return slip that comes with the order. If you choose to use another shipping provider, you will have to cover the return shipping cost yourself. We will refund your return within 14 business days of receiving it at the warehouse, back to the same card/account you used when placing your order. Please note, the initial shipping fee will not be refunded. We don’t accept returns or claims of Quantum Courage pieces bought from other retailers or second hand sites.

If you want to exchange an item for a different size or color, please return it and place a new order.

If you think your order is damaged or faulty please reach out to info@quantumcourage.com with your order number and photographs showing the issue.

We are currently experiencing a higher volume of inquiries than usual. For fastest possible reply, please email info@quantumcourage.com with your order number clearly stated. Our CX team is also available via WhatsApp messenger, should you need further assistance. 

The team is available the following hours, except for French public holidays:

Monday to Friday: 9am – 5pm CET

Store inquiries

cannes@quantumcourage.com

Wholesale inquiries

sales@quantumcourage.com

Press inquiries

press@quantumcourage.com